When there are group of people involved in a Workflow, it is hard to keep track of WF step progress. We have added automatic alerts which notify users via email;
a. When a workflow execution starts, initiator and first step owner will receive email.
b. When a workflow step is completed, email alert goes to the person who completed current step and the person to whom next step is assigned to.
c. When a workflow execution is completed, email alert goes to the person who completed last step and to initiator of workflow.
d. When a workflow step is rejected up to a certain previous step, both the step owners are notified (rejected-from-step owner and rejected-to-step owner)
e. When a workflow step is re-assigned to someone, both the step owners are notified. (ex-step owner and new owner)
f. When a workflow execution is cancelled, initiator is notified.
g. Daily Email alert when Workflow execution completion is suspected to cross it's due date or has already crossed the due date because of a delay in 1 or more steps.
Steps information in the Workflow detail page now shows you when steps were open, when work was started, what is the expected completion and when it actually got completed.
Note: "Watchers" of a workflow which can be external users as well, receive all notification emails mentioned above.